Legal

Privacy & Cookie Policy

Last updated: 9 October 2026

Who we are

Eco Friendly Services Ltd is responsible for the personal information described in this policy. Eco Friendly Services Ltd is a private limited company registered in England and Wales, company number 10923373. Our registered office is 178 Alexandra Avenue, Harrow, England, HA2 9BN. Our VAT registration number is 357443090.

For any question about your information, phone 07445354802 or email info@ecofriendlyservicesltd.co.uk.

Information we collect

your name, phone number and email address
the address of the property where we work
details of the work you need, and any photos you send us
messages you send through the forms on this website
invoices and payment records

How we use your information

to reply to your enquiry and prepare a quote
to arrange and carry out the work
to issue invoices, certificates and guarantees
to register work with Building Control, our certification schemes and network operators where the law requires
to deal with any complaint or guarantee claim

Our legal basis

We use your information to take steps towards a contract with you and to perform that contract. We also use it to meet our legal obligations, such as tax records and building regulation notifications. Where we reply to general enquiries, we rely on our legitimate interest in running our business.

Who we share it with

We share your information only where needed to do the work or meet the law. This includes Building Control and our certification schemes, electricity network operators, manufacturers for warranty registration, our accountants, and the companies that provide our email and website services. We do not sell your information.

How long we keep it

We keep enquiries that do not lead to work for up to 12 months. We keep customer records, invoices and certificates for 6 years after the work is complete, which meets tax and guarantee requirements.

Your rights

You can ask to see the information we hold about you, and ask us to correct it, delete it, or stop using it. To make a request, contact us using the details above. We will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

Cookies are small files saved by your browser. Our website uses cookies that it needs to work, such as those that keep the site secure and handle the contact forms. Some pages show content from Google, such as Google Reviews and Google Maps, and Google may set its own cookies when that content loads.

You can block or delete cookies in your browser settings. Blocking some cookies may stop parts of the website working.