Legal

Terms & Conditions

Last updated: 9 October 2026

About us

These terms apply to all work carried out by Eco Friendly Services Ltd. Eco Friendly Services Ltd is a private limited company registered in England and Wales, company number 10923373. Our registered office is 178 Alexandra Avenue, Harrow, England, HA2 9BN. Our VAT registration number is 357443090.

Phone 07445354802 or email info@ecofriendlyservicesltd.co.uk.

Quotes and estimates

A quote is a fixed price for the work it describes. An estimate is our best assessment of the cost, and the final price may change once work starts. We will always ask you before carrying out extra work that changes the price.

Quotes are valid for 30 days unless the quote states a different period.

Emergency call outs

We aim to arrive within 1 hour of your call for emergency call outs. Traffic, weather and demand can affect arrival times, and we will keep you updated if we are delayed. We will tell you the call out charge before we attend.

Prices and payment

All prices include VAT unless we state otherwise. Payment is due when the work is complete unless your quote sets out payment stages. For larger jobs we may ask for a deposit, and the amount will be shown on your quote.

Offers and discounts

Offers shown on our website, such as 10% off when you book, apply as described at the time you book. One offer can be used per job, and offers cannot be exchanged for cash. Please mention the offer when you book.

Your right to cancel

If you agree a contract with us at your home, or by phone, email or online, you have 14 days to cancel without giving a reason. To cancel, call or email us.

If you ask us to start work within the 14 days and then cancel, you pay for the work carried out up to that point. Once the work is complete, the right to cancel ends. For urgent repairs you ask us to carry out straight away, the right to cancel does not apply to the repair work already done.

Our 12 month guarantee

We guarantee our workmanship for 12 months from the date the work is completed. If a fault in our workmanship appears during that time, we will return and put it right at no cost to you.

The guarantee does not cover:

normal wear and tear
damage caused by misuse, accident, or alterations made by anyone else
faults in parts or equipment you supplied
existing wiring, pipework or systems we did not work on

Products and equipment we install also carry the manufacturer’s warranty, and we will give you the details.

Solar panels and energy saving products

Any figures we give for energy generation, bill savings or payback are estimates only. Actual results depend on system size, roof direction and shading, weather, how much energy you use, battery storage and your energy tariff. We do not guarantee any level of savings or income.

Certificates and notifications

Where the law requires it, we register notifiable electrical work with Building Control through our competent person scheme and give you the certificates. Gas work is carried out by Gas Safe registered engineers. Our solar installations are MCS certified, and we give you the MCS certificate when the installation is complete. We notify the local electricity network operator about solar, battery and EV charger installations where required.

Renewable Energy Consumer Code

We are members of the Renewable Energy Consumer Code (RECC). The code sets standards for how renewable energy systems, such as solar panels and battery storage, are sold and installed in homes. Our solar sales and installations follow the code. You can find out more at recc.org.uk.

Access and your responsibilities

Please give us safe access to the work area, and a power and water supply where needed. Please tell us about any known hazards at the property, such as asbestos. If we find a problem that stops the work going ahead safely, we will explain it and agree the next steps with you.

Liability and insurance

We hold public liability insurance. We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Nothing in these terms limits your legal rights under the Consumer Rights Act 2015, or our liability for death or personal injury caused by our negligence.

Complaints

If you are unhappy with our work, please contact us first so we can put it right. Phone 07445354802 or email info@ecofriendlyservicesltd.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.

If we cannot resolve a complaint about a solar or battery installation, you can refer it to the Renewable Energy Consumer Code, which offers an independent dispute resolution service.